Customer follow-up
Customers who come back.
Reminders before the appointment, a message asking for a review when the job is done, and a nudge when it’s time to come back. On WhatsApp and email, with campaigns only to people who agreed to receive them.
- Reminders
- Review requests
- Seasonal campaigns
The moments we look after.
Your customer database
Built from what you already have (contacts, spreadsheets or your booking platform), with what each customer bought and when.
Appointment reminders
For example 48 and 3 hours before, with the location.
Review requests
After every job, to all your customers.
“Time to come back”
Time for a cut, a service, winter storage: whatever your business’s cycle is.
WhatsApp and email campaigns
Low season, customers who haven’t been back for months, referrals or birthdays.
Quote follow-up
A message to whoever asked for a quote and didn’t reply.
How we set it up.
We choose the moments
Three or four that fit how you work. Not all of them suit every business.
We write the messages
In your tone and in your customers’ languages.
We switch them on and measure
We see which messages bring people back and adjust.
What’s yours stays yours.
- All in your name. Website, domain, Google profiles, contacts and photos. If you ever leave, you take it all.
- You see it first. Nothing goes live until you’ve seen it and said yes.
- Pay in stages. As each part is delivered, not everything up front.
- No lock-in. You stay because it works for you, not because you signed for a year.
Common questions
Won’t it annoy customers?
We only send useful messages at the right time. Campaigns go only to people who agreed to receive them.
How much do WhatsApp messages cost?
Meta charges for campaign messages separately, and they cost more than service alerts. We work it out for you in the proposal.
Does it suit my business?
If your customers come back (a salon, a boatyard, a charter), yes. If there are no appointments, we use other moments: the enquiry, the quote, the review.
Shall we get your customers coming back?
Start with the review: it’s free, we do it by hand for your business and we bring you something already fixed.
- Free review
- Everything in your name
- No lock-in